shipping delivery policy

 

Order Processing

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via WhatsApp or
telephone.

Shipping

We ship with multiple courier partners like DTDC,The Professional Courier, ST Courier, Shree Maruti Courier, Delhivery, Ecom Express, and Track on Courier. The courier partner is chosen based on your locality. Shipping charges vary from state to state and are added based on the items in your cart.

Shipping Days

Our shipping days are Monday to sunday only (except holidays).

Delivery Policy

Once your order is dispatched, the status will be updated to "completed." You will receive notifications on email and WhatsApp or SMS with the courier partner’s name and tracking number/link. The tracking number will become active within 12 hours. You are responsible for tracking your parcel and receiving it in time. Please contact us within 2 days if there are any unusual delays in shipment.

Special Cases

While we aim for home delivery, in certain cases, the courier partner may request you to pick up the shipment from their hub due to area restrictions. Please do not hesitate to do so, especially for live items. Once the tracking link is activated, you can find the courier partner’s contact details via their official website. Note: No courier partner will request payment upon delivery as all parcels are prepaid. Contact us immediately if any request for payment is made.

Refund and Cancellation Policy

We focus on customer satisfaction. If you are displeased with our services, we will refund the money (except shipping charges) after proper investigation. Please read the terms carefully before making a purchase, as it provides all the necessary details about the product or services.

Cancellation Policy

For cancellations, please contact us via WhatsApp within 1 business day. Requests received later than one business day will incur payment gateway charges. No cancellations are allowed once the product is dispatched.

Refund Policy

Refund requests must be made immediately upon receiving the parcel. 100% refund is available when a thermocol box is chosen during checkout for live fish. 50% refund is applicable for DOA/damaged in transit if no thermocol box is chosen. No refunds are provided for live fish, except in cases of DOA (photos/videos must be shared without opening the package). All refunds are credited to the website wallet, not as cash/bank/UPI transfers. Shipping charges are not refunded in case of DOA. We will either refund or resend dead fish, subject to our final decision. Wallet credit can be used for future purchases but cannot be transferred to a bank account. Sales are final unless stated otherwise. No exchanges or refunds are provided for DRY GOODS (lighting, pumps, etc.), FISH TANKS, or CUSTOM MODIFICATIONS. However, if a product is defective, contact the manufacturer first, and if they cannot assist, we will try our best to help.

Return Policy

Returns are accepted for electronic and electrical equipment with valid proof, such as videos. Items must be unused, in their original condition, and packaging. We do not accept returns for items not in their original condition or missing parts. Shipping costs for returning items are non-refundable, and the customer must bear the return shipping expenses. Late Or Missing Refunds If you have not received a refund yet, first check your website wallet. Refunds take 2-3 business days. For other state orders, wallet refunds may take 4-7 days. Refunds for dead fish due to poor water parameters in the customer's aquarium are not our responsibility. However, if the customer insists, water parameter videos must be provided.
Please contact our customer care team for more information, and remember to share videos
(no pictures accepted).